If the jewelry you receive does not match the detailed description on our website you may return it for a refund. No other type of returns will be accepted. Please notify us within 5 days of receiving your order at customerservice@crystalutopia.com to request a return authorization number. Refunds will be made using the original form of payment.
If you are unsure about the color or size of beads for your jewelry we encourage you to click here to order samples. Also, please feel free to contact us at customerservice@crystalutopia.com with any questions you may have related to jewelry for your special occasion.